As a part of the 50 years of AMG celebrations, Mercedes-Benz India has inaugurated its first ever dedicated AMG Service Bay at the AMG Performance Centre, Pune. The dedicated AMG service bay will offer highly personalized, prioritized servicing at the shortest turnaround time, MB India said.
Only trained manpower from Mercedes-Benz Academy will be working on the AMG cars using AMG special tools recommended by Mercedes-Benz. The initiative will be replicated in all the other six AMG Performance Centers across country in Mumbai, Delhi, Hyderabad, Bangalore and recently inaugurated APCs in Chennai and Kochi by end of the year. This initiative is also aimed at supporting the fast growing population of AMG customers in India, the company added.
The new AMG Bays will have the look and feel of Motorsports Pit stop. In case of any spares not available at APC workshop, it shall be airfreighted without any cost to the customers. Also, the customers can oversee their cars being serviced personally and can directly interact with trained technicians or Mercedes-Benz Technical experts.
Speaking on the occasion, Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Mercedes-Benz India has been on a determined drive to create tangible service differentiation for its customers and relentlessly innovate through its service offerings. The brand’s topmost ranking in the recent J.D. Power 2017 India Customer Service Index study, is a clear testimony to this differentiation which is highly appreciated by our customers. The importance of personalized service experience is a key enabler in driving customer satisfaction in the luxury segment and we want to offer it to our AMG and Specialty cars owners. The dedicated AMG Bays across the 7 APCs will have highly personalized and prioritized service with shortest turnaround time, and aim to create a service experience which is as delightful and satisfying, as driving an AMG. The luxury performance and specialty car segment in India has immense growth possibility and requires special attention for customized service.”