Responding to a video that is being circulated on social media, Jeep Landmark in a press release said that the video neither portrays nor provides the complete picture of the happenings.
The video showcases the Delhi dealership’s staff beating up the customer. Reportedly, the customer who is a BJP worker, had recently purchased a Jeep Compass and the SUV had developed issues due to some manufacturing defect. The dealership couldn’t complete the work within the days they had promised, and the disagreement started when the customer saw his vehicle lying unattended.
As for the other side of the story, the dealership said that the incident is “a consequence of unacceptable behavior of the customer with some of the female staff in our organisation. This incident took place two months back i.e. on September 29, 2017 where the customer, during his discussion with our officials at Landmark showroom in Delhi, used extremely abusive language and also threatened the staff including the female front-desk manager.”
“Our officials tried to calm down the customer but the customer became even more aggressive and further continued using foul language in front of our ladies staff. As a prudent measure in such a scenario, our staff had immediately dialed 100 number and informed the situation to the Police Department. Thereafter, the police had come to our showroom to address the matter. Along with the customer, four Landmark officials visited the police station, where the matter was amicably settled and closed post apology from the customer. Having said this, We have already taken measures to address the non-acceptable behavior displayed by Landmark officials and we do not tolerate such incidence being against our customers and the brands we represent. We strongly condemn any acts of such nature.”
Well, whatever may be the provocation, beating up a customer is certainly not the right way to handle the situation. This is yet another example where the dealerships can bring a bad name to the brands.
And Jeep had this to say –
We are in the know of the incident and we have taken this up very seriously. The sequence of events is currently being investigated. Appropriate action will be taken once all facts are studied and considered.
— Jeep India (@JeepIndia) November 30, 2017