Mercedes-Benz India has launched ‘Mobilo’ – a first-of-its-kind 24X7 roadside assistance in the luxury car segment. The company is offering two variants – Mobilo Plus and Mobilo Lite.
Mobilo Lite is a complimentary service offered by authorized dealers for 365 days from the last periodic service. This service is applicable for customers, who carry out their periodic maintenance at least once a year with a Mercedes-Benz authorized service centre and is valid up to one year from the date of last Periodic Maintenance Service.
Mobilo Plus is complimentary for the customers up to three years of vehicle purchase and can be bought from the 4th to 8th year, which starts for as low as Rs 3,999 (Inclusive of all taxes), the company said.
Service provided under the Mobilo includes Complimentary Roadside Repairs, Complimentary Towing, Complimentary Taxi Service up to 50 km from breakdown location, Replacement Vehicle, Onward/Return Travel, Hotel Accommodation (maximum 3 nights), Legal Advice & Medical Coordination, as required.
Mobilo Service supports in following events: Mechanical, Electrical or Accidental Breakdown, Battery Problems: Flat Battery, Fuel Problems: Out of Fuel, Contaminated Fuel or Incorrect Fuel, Key Problems: Locked Keys, Lost Keys or Broken Keys, Tyre Problems: Puncture, Bolts or Valve-Related issues, Road Traffic Incident where the vehicle is immobilized.
Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Offering novel mobility solutions is part of our customer-centric approach and it remains the core element of our business. Mercedes-Benz’s innovative after-sales initiatives have been successful in differentiating the brand and redefining customer centricity, the results of which manifests in our topmost ranking at the JD Power Customer Service Index 2017. Towards this, the introduction of the Mobilo program reiterates our customer commitment of providing a hassle-complimentary ownership experience. As the pioneer of luxury mobility in India, we strive to create new benchmarks and our after-sales offerings have been strong enablers in this direction, making Mercedes-Benz the most preferred luxury mobility brand in India with a strong leadership trait.”