As with any start-up out there, Ola Electric is facing multiple challenges with production and deliveries. According to multiple reports, its dream of building the world’s largest electric two-wheeler plant has hit several hurdles, which is not even remotely surprising. But what is surprising, however, is the company’s inability to ensure the quality of the limited number of products it is currently delivering. Some of the people who took deliveries recently are not happy either about the quality of the product or its real-world range.
An OLA S1 Pro was delivered to me at the Visakhapatnam event today.
It has cracks & dents all over the body. The manager says she will get it repaired before delivery. But repair is not the option. I paid for a new product, not a refurbished product@OlaElectric @don4every1 #Ola pic.twitter.com/ifZnDsJaXg— Karthik Varma (@leovarmak) December 22, 2021
The product delivered to this particular customer has unacceptable damages and uneven panel gaps, suggesting a serious lack of quality control in the factory. This customer also alleges that the test ride vehicles showed a range of 152 km (94 mi) on 98% SoC, but the product delivered to him showed only 135 km (84 mi) on 100% SoC. Officially, the S1 Pro claims an ARAI-rated range of up to 181 km (112 mi).
Hi , mine too has a small scratch underneath the foot rest area , delivery executive has noticed it before me & called ola team, who promised replacement of that panel, hope they keep their word @OlaElectric 🤞 pic.twitter.com/1KlDXZLm32
— Dr.Nikhilesh Reddy MD (@nikhi727) December 28, 2021
Another person’s scooter has a scratch on the side panel of the footrest. It appears that Ola is facing challenges also with safely storing finished vehicles.
@bhash hi Bavish, my Ola S1 pro was delivered yesterday. In less than 6km of drive aftr delivery it has to be towed away for screeching noises and headlight issues.What irks me more is that I’m yet to get my bike back despite promising to bring it back in few hours @OlaElectric pic.twitter.com/pHi0uEPGYi
— Toadie 🐸 (@ToadTweets) December 22, 2021
Another customer alleges that in less than a 6 km (4 mi) ride after delivery, the scooter had to be towed away for screeching noises and headlight issues.
Update:
Bike is back with broken plates and oil marks of workshop all over. And yes it’s a brand new bike. Not going the way i wanted @bhash @PowerDrift @carandbike @MotostoriesIn @MotorBeam pic.twitter.com/xXN8xLZXga— Toadie 🐸 (@ToadTweets) December 22, 2021
And the scooter was returned with broken plates and oil marks of the workshop all over. He goes on to allege that no documentation was provided for component replacement or the work done.
Ola Electric was established in 2017 with the same, recognizable name in the ride-hailing business. Its investors include Falcon Edge, SoftBank and Temasek. The S1 scooter the company is selling was actually developed by a Dutch company named Etergo which Ola acquired in May 2020.
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